Engagement Strategies by Fran Simon
ES by FS
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You've never attended a webinar? Don't sweat it!
An Overview for Attendees in Go To Webinar

Attending webinars can be easy and fun, but the first time is always a little confusing. Don't worry, we've got you covered with the basics. Every webinar software vendor works a little differently, but Engagement Strategies produces webinars for our clients using GoToWebinar (Or GoToMeeting). The following information will guide you through the steps for GoToWebinar by Citrix.

REGISTER FOR A WEBINAR

  1. Click the registration link or button provided on a registration Web site or in an invitation email.
  2. Complete the registration form.
  3. You will receive an email confirming your registration for the Webinar, along with the option to add the Webinar information to your Outlook® Calendar. Note: Some Webinars may require organizer approval prior to the delivery of a confirmation email.
The following information will walk you through the steps of logging into the webinar and getting set up with the audio. You can read through the information or watch this brief video prepared by another presenter.

JOIN A WEBINAR
  1. At the time of the Webinar, open the Webinar confirmation email or Outlook appointment.
  2. Click the Join Webinar link provided in the confirmation email or Outlook appointment.
  3. If prompted, click Yes, Grant or Trust to accept the download.
  4. Join the audio portion of the Webinar. Audio information is provided in the Audio pane of your Control Panel, in the Webinar confirmation email and in the Outlook appointment.
OK! You are logged in! You can listen through your computer speakers or you can call in using your phone.

Audio:
 By default, when you log into the session, you will be joined into the Webinar with your microphone (if you have one) muted. That means you can hear the session, but we can't hear you. That's ok. In most cases, we will not need to have you speak to us. But, you can call in using your phone.

Your choice of audio mode is provided in the Audio pane of your Control Panel on the screen when you log in.  The control panel shows two choices for audio:
  • Join by  VoIP (Voice over Internet Protocol, meaning you can listen and communicate through your computer)
or
  • Telephone

Note: If you choose to join via VoIP, you will need speakers to listen to the Webinar.

VoIP Best Practices

To switch audio formats during a Webinar:

You can switch between using VoIP (Mic & Speakers) or your telephone during the Webinar session.

In the Audio pane, select either Use Telephone or Use Mic & Speakers. If joining via telephone, be sure to enter the Audio PIN noted in your Control Panel.



ACCESS WEBINAR HELP

Click Help at the top of the Control Panel to access online help.



USING THE CONTROL PANEL

Once you have joined the Webinar you will see the Attendee Control Panel and Grab Tab. The Control Panel contains panes that can be expanded or collapsed by clicking the +/- on the left side of each pane.

  • Grab Tab – Click ORANGE arrow to open/close Control Panel. Click square to toggle Viewer Window between full screen/window mode. Click hand icon to raise/lower hand. Click mic icon to  mute/unmute your audio (if organizer has enabled)
  • Audio pane – Select audio format. Click Audio Setup to select Mic & Speakers devices
  • Questions pane– You can submit questions and review answers.
  • Type your question and click Send to submit it to the organizer
  • Webinar details – Provided for quick reference